If you were a teen or young adult in North America in the 80s or 90s you may remember a clothing store called Merry Go Round. We used to call it the touchy-feely store because the staff would literally paw at you when you crossed the threshold. Kind of like the scene from Pretty Woman when the Mary’s fall over themselves to dress Julia Robert’s character.
To be clear, Merry Go Round wasn’t high end, it was middle of the road filled with trendy clothes. You didn’t go there to get a classic pencil skirt or linen anything, you went for Cavaricci style pants, polka dot dresses, acid washed anything and the occasional shiny strapless dress in electric blue. Once I got drafted by a fellow shopper to try on stuff that he wanted to buy for his girlfriend. You only say yes to that BS when you’re young. For twenty minutes I tried on clothes and sauntered out into the store for a personal fashion show. The sales staff should have split their commission with me that day.
Anyway, I had an experience today that reminded me of the touchy-feely store. I got my oil changed at one of those quick oil change places. I’d mention the name but then the Russian bots might figure out my real identity and I can’t have that.I’ll actually be in Russia this time next week (oops I may have said too much).
Anyhow, you pull into the bay and stay in your car as the service is performed. They were kind of slow so before I could blink I had three dudes surrounding my car. I might have been flattered with all of the attention if they weren’t pulling out filters from every crevice of the car, suggesting I replace a $4. part with their $46. identical part. At one point a guy was removing the glove box to check the cabin filter, it felt weird. I just wanted that 15 minutes to read a book. Um, thanks fellas, that’s a hard pass. Here’s my $25. coupon, skip the extras and let’s move along.
I did have a customer service experience that went better than expected. This morning I got an email from Hollister requesting feedback on an order that hasn’t arrived yet. This was particularly annoying because I just got notice that delivery will be delayed and the clothes won’t get here in time for our trip. I replied explaining my frustration, fulling expecting that email to die a lonely death in cyberspace. Much to my surprise, Tara from Customer Service offered to next day ship the order and said she would waive return shipping costs for the delinquent order. I passed though her willingness to assist shifted my experience from negative to positive. Amazing how simple it can be to make that switch.