The key chain in the featured photo belongs to my client, Rob (not his real name), he is 94 years old. Gawd, I love a man with a sense of humor. I visit Rob and his wife Laura (Pssst, that’s not her name either) twice a week. Their pseudonyms come from the Dick Van Dyke Show, my blog, my rules. Our visits usually consist of errands and me refilling the numerous bird feeders that surround their home.
They keep the bird seed (several varieties) in the basement and I’ve been asked to check the mouse traps down there as well because apparently mice like bird seed. I don’t have any personal experience with mouse traps (thank you husband) but I don’t want my nonagenarian friends taking a chance on the wobbly wooden steps that lead to an unforgiving cement floor. So I glance toward the mousetraps and give a prayer of thanks each time I find them empty. Last week I accidentally set one off when my foot brushed against it. Fortunately it isn’t flip flop season. Once I’ve checked the traps, I fill four old coffee cans with three types of birdseed and then I make the rounds. My clients are happy, the birds are happy and the mice have stayed out of the traps thus far, everyone wins.
This week one of our errands involved taking my clients to the bank to close an account. Laura told me there wasn’t much in it, just a pesky out of the way account she wanted to close in order to consolidate funds. No problem, the branch is near the grocery store, easy peasy. When we get to the bank and my clients state that they want to close an account, they get ushered into a fishbowl of an office. I sit outside the office but I can peak in because, it’s a fishbowl. After a few minutes I go into the office to see what’s going on because I’m concerned that maybe the employee is trying to strong arm my friends into keeping their account, or worse.
I’m not comfortable being in this situation. I’m at a bank with two elderly people that I’m not related to and they want to close an account and walk out the door with significant funds. It turned out that my clients had four certificates of deposit in this institution with maturity dates that went to 2021. At first the employee was extolling the benefits of keeping the CDs in until they reached maturity at which point my clients will be knocking on 100 years old. I gave her the FFS are you kidding me look which likely made me look like a potential criminal….then I asked my clients to think about what they want to do. I followed up with, if you close the account we must deposit the funds into your primary bank today. We left with a check for over $30K. which was thankfully deposited into their other bank before I left them for the day.
This incident created an emotional collage for me. These are new clients, I’ve only worked for them for a month and here I was in this financially sensitive situation with them. My first instinct was to protect them from the bank, I just wanted to make sure that their money was safe. I got a long slow look at how vulnerable they actually are and it made me sad. Later that afternoon I sent an email to their adult children to keep them informed, they are the lucky ones. How many elderly people have to navigate this stuff alone, without a trustworthy relative or helper?